Returns

Are you not completely satisfied with your item? We will gladly accept returns and exchanges.

In case of refund for free shipping items, you will be charged the shipping costs that we paid to ship your order.

Returns must be sent back within 14 days of delivery. Please send back the item with a tracking number, for your protection. We are not responsible for lost returns. Please use the regular postal service, not courier services. The buyer is responsible for the return shipping costs. 

The item must be in its original, unworn condition in order to be refunded.

CONTACT US before you return your item to guide you how to do it!

The procedure of the refund

After receiving the product, we will check immediately if the quality of the product meets our return policy. If it does, we will refund you with the same payment method used at purchase.

Exchanges

In case of exchange, buyers are responsible for return as well as for exchange shipping costs.

Custom orders are non-returnable, unless they arrive to you damaged or defective.

Concerning orders that include more than 2 pairs of shoes, buyers are not able to return all the pairs, but should keep at least 1 of them.

We offer free returns and exchanges to Greece. 🇬🇷 

If you need any further information, please feel free to contact us by email at info@justleathergr.com.